MEMBERSHIP ENGAGEMENT MANAGER
Deadline: 11pm, 14 July 2026
Salary band: 3 (£34,500 to £39,000)
Contract: Maternity Cover - fixed term, 10–12 months
Hours: 35 hours per week (core hours 10:00–16:00). Occasional evening and weekend work required.
Reports to: Head of Operations and Campaign Delivery Location: Remote (UK-wide). Regular travel to London and events across the UK required; expenses reimbursed.
Benefits: Up to 10% employer pension contribution, genuinely flexible working, 25 days holiday plus bank holidays and Christmas break, progressive Parenting Policy, and support for staff development.
About The Climate Coalition
People are powerful, especially when we come together. The Climate Coalition is the UK's biggest group of people dedicated to action on climate change, with a combined supporter base of more than 22 million people. We encompass over 130 organisations spanning nature, environment, international development, faith, community and women's groups - including the National Trust, WWF, the Women's Institute, the RSPB and Islamic Relief.
We bring people from all walks of life together to use their voices to demand urgent action from decision-makers to tackle climate change and protect what we love. In 2026, we will work with our members to mobilise communities, ensuring climate and nature remain at the top of the political agenda. Through grassroots action and national moments - including Great Big Green Week and Show The Love - we will demonstrate the strong public mandate for bold and immediate action.
The Climate Coalition is coordinated by a small central secretariat team, working closely with colleagues from our member organisations.
About the Role
The Membership Engagement Manager is the glue in the coalition, bringing together its 130 members from across the charity sector and beyond to help create a cleaner, greener and healthier nation. Working across the whole secretariat - from campaigns to communications to fundraising - this role is critical to the running of the organisation and supporting the aims of the coalition.
The Membership Engagement Manager will ensure TCC effectively supports its membership to become more than the sum of its parts, playing a pivotal role in strengthening and expanding our coalition by building and facilitating meaningful relationships with member organisations, both new and existing. This position is responsible for enhancing member engagement, ensuring the delivery of value to our members, and supporting the organisation's strategic objectives through effective membership management and communications.
Job Description
Member Engagement & Support
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Serve as the primary point of contact for member organisations, addressing inquiries and providing support to enhance member satisfaction.
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Develop and implement strategies to increase member engagement, including organising events, webinars, and networking opportunities - including regular All Coalition Meetings and Annual Movement Gatherings.
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Facilitate onboarding processes for new members, ensuring a smooth integration into the coalition.
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Manage ongoing relationships with members, including effective outreach and communications.
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Invoice membership fees and ensure payment is made.
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Lead on communications to members through a regular newsletter and ad-hoc campaign communications.
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Support members to engage with TCC activity.
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Work with colleagues to co-create campaigns and activities that meet member needs and ambitions.
Membership Growth & Retention
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Design and execute membership recruitment campaigns to attract new member organisations.
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Monitor membership trends and feedback to develop retention strategies and reduce member attrition.
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Collaborate with the Digital Campaigns Manager to promote membership benefits and success stories.
Data Management & Reporting
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Maintain accurate and up-to-date membership records using the organisation's CRM system.
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Generate regular reports on membership statistics, engagement levels, and feedback to inform strategic decisions.
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Analyse data to identify opportunities for enhancing member value and engagement.
Infrastructure to Support Collective Impact
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Maintain and develop the central Member Resource Hub.
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Manage the day-to-day delivery of the Local Intelligence Hub project (an online data hub providing climate-relevant data at a constituency level), including being the key contact with our external partner organisation, and keeping TCC members and staff involved and informed.
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Contribute to the development of programmes and services that meet the evolving needs of members.
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Represent the organisation at external events and forums to promote membership and build partnerships.
The job description is not exhaustive and you may be asked to carry out additional tasks appropriate to your role, as required by your line manager.
Person Specification
Essential
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Proven experience in membership management, stakeholder engagement, or a related field.
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Strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders and facilitate meaningful collaboration.
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Excellent organisational skills, with the ability to manage multiple projects simultaneously and meet deadlines.
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Some experience of line management of volunteers or paid staff.
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Proven ability to support the work of committees and take minutes.
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Demonstrable experience of organising meetings and conferences.
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Proven ability to maintain simple accounts and oversee budgets.
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Able to handle administrative tasks quickly and efficiently, including organising meetings and responding to enquiries.
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Works well as part of a team, but also a self-starter able to take initiative with little supervision.
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Highly organised and meticulous.
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Commitment to EDI and representation.
Desirable
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Experience working within a coalition or membership-based organisation.
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Familiarity with the climate and environmental sector.
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Knowledge of best practices in member engagement and community building.
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Proficiency in using CRM systems and data analysis tools to manage membership information and generate insights.
To apply, please submit your application by 11pm on 14 July 2026.